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Logging-In
Newsletter and Email Confirmation
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'REGISTRATION
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Registration
General
Logging-In
I am having trouble logging into my account. What do I do? There are a few different solutions to your log-in problems:
Check to make sure you're using the correct email address and password. Click the "Forgot Password" link. Fill in your email address and we'll send your password to the email address on file.
Try logging-in after clicking http://thecarprocks.listenernetwork.com
You may need to add us to your trusted sites. Click here
You may have a blocked cookie. Click here
Your security setting may be set too high. Click here
Newsletter and Email Confirmation
I did not receive my newsletter
email confirmation.
How can I receive these?
Click here for Friends List & Spam Filter Help
Registration
Do I need to purchase anything to sign up?
No, signing up is entirely free.
I signed up twice by accident. Can you delete one of my accounts?
Please submit your request to have your account removed here.
My address is not being accepted. Why? Only valid addresses are accepted. No
P.O. Boxes are accepted at this time.
General
I forgot my password. How do I get it? Click the "Forgot Password" link. Fill in your email address and we'll send your password to the email address on file. Or provide the Email Address used during registration and we'll reply with your Username & Password.
How do I access and make changes to my personal profile? You may access your "Edit Profile" and "Ship To Address" from the "My Account" page.
I have a question about
the program...
who do I ask? Just submit your question to Member Support.
What are System Notifications? These are notification emails that are generated and sent by the system automatically. (Such as:
Confirmation Emails) For this reason, every member must provide a valid email address as a condition of membership. System notifications can not be opted-out from. Prize Information
How do I know if I won
a Prize? the winner of any contest is always notified
with a winning confirmation e-mail. Another way to check to see if you won is
to log on and click on "My Account" and then "Where's My Stuff."
I just won
a Prize
...how do I get my prize?
We ship
When we ship prizes, we offer free shipping to members who are eligible
to participate in the program. We will ship your prize to you 3-8 weeks from
the closing of the prize (as long as you have provided the correct shipping
information). If you need to correct this information, go to the "Ship-to
Address" page in the "My Account" section.
You pick up
You will also receive a winner notification email with the pick-up details.
What is the limit on the number of prizes I may win? Upon receiving a prize, a member account will be prohibited from winning prizes or attempting to win prizes for a consecutive [30] day period.
More Problems
I still have questions. Who do I ask? Just submit your question to Member Support.
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